Alycatglass Return Policy:

If you need to discuss a return or refund, please call or email me first. I am here to help.

You have the right to cancel at any time from the moment you place your online order, and up to 14 days from the day you receive your goods. You then have a further 14 days from the date you notify me of your cancellation to return the goods.

Any bespoke commissions or personalised pieces are not refundable.

Please keep in mind that any item returned for a full refund must be returned unused & in the same condition as you received it.

Alternatively, if you would like to receive a credit or exchange, please let me know.

In the event an item is received broken or damaged, then you have the choice of a full refund or we’re happy to exchange.

Please note that it is the customer who is responsible for return shipping fees and we cannot take responsibility for the delivery time or loss or damage of a returned package, so we recommend using tracking numbers to insure your package is returned to us.

Covid safe contactless Click & Collect available from studio.

Please wear a face covering and maintain social distancing when visiting.

Please contact me in advance to make an appointment to avoid multiple visitors at the same time.

This is in line with current Government guidelines so may be subject to regulation change.

Terms & Conditions​

Welcome to my website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Alycatglass's relationship with you in relation to this website.

The term "Alycatglass" or "I" or "we" refers to the owner of the website who is Alycatglass, The term "you" refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • Suitable care is needed in displaying and hanging my products. They are glass and come with the same risks as any glass product and the customer needs to inspect and take appropriate consideration to its location.

  • Glass pictures are generally heavier than other art mediums, so suitable fixings need to be securely mounted and inspected.

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

  • Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.

  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

  • You may not create a link to this website from another website or document without Alycatglass's prior written consent.

  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

Copyright

© 2020 Alycatglass   All rights reserved.   

All Alycatglass designs and images are protected under copyright law and may not be reproduced in any form without written permission. 

This website and its content is copyright of Alycatglass - © Alycatglass 2020. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

You may not, except with our express written permission, distribute or commercially exploit the content.

Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

© 2020 Alycatglass All rights reserved.

Privacy Policy

 

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

 

How do we store, use, share and disclose site visitors' personal information?

Alycatglass is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

How do we communicate with site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.


How can site visitors withdraw their consent?

If you don’t want us to process your data anymore, please contact us at alycatglass@gmail.com

 

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at alycatglass@gmail.com

 
 

© 2020 Alycatglass   All rights reserved.   All Alycatglass designs and images are protected under copyright law and may not be reproduced in any form without written permission.